CHARLOTTE – Josef Nemec launched Floor Coverings International South Charlotte with the idea of visiting customers’ homes in a mobile flooring showroom stocked with thousands of samples from top manufacturers.
“I love the idea of having a mobile van and going directly to the customer, rather than them making an impersonal showroom visit, where they have to visualize in their mind if a product will work or match in their home,” Nemec said.
The 35-year-old Wesley Chapel resident previously worked in corporate customer service. However, he always had a goal of one day working for himself. While in corporate America, he learned an important element for success.
“I learned the importance of good customer service, regardless of the type or size of your company,” Nemec said. “I realized it would be an important part of finding success when I ultimately went out on my own and I’ve never forgotten it.”
Locally, Nemec is seeing customers request European White Oak that provides a matte finish. Also, luxury vinyl plank is popular for its durability and is waterproof which is a great option for bathrooms versus laminate.
Floor Coverings International has tripled in size since 2005 by putting a focus on consumer buying habits and expressed desires, its operating model, growth ability, marketing, advertising and merchandising.
Floor Coverings International offers carpet, hardwood, ceramic, tile and vinyl, as well as specialty products like bamboo and slate.
“It certainly doesn’t hurt that I have had my own experience laying floors in my home,” Nemec said. “I have always been fascinated by the wide variety of material choices and now I really enjoy being able to present my customers in south Charlotte with an almost endless array of flooring possibilities for their homes.”
Visit www.southcharlotte.floorcoveringsinternational.com/ for details.